Q: When do I need to setup the compatibility and security?
A: When you encounter following situations, please adjust the setting in Properties...


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Q: How do I solve the error“Floating Point By zero”?

A: Normally remove old document (un-install UM6-CAM software), and install again can work fine


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Q: How do I export the Excel or txt file from software?

A: Firstly, go to Tools, Choose "Measurement info", click "Save measurement"...


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Q: How do I save image with measurement information?

A: There are two ways to save measurement with image...


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If Vitiny USB Microscopes cannot work after you plug it in, it’s often because USB microscope was misrecognized as 'Webcam', or Windows cannot find the correct driver for Vitiny microscope...


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1. Can USB Microscope UM-Cam (application) software (AP) support for Mac OS or Linux OS?

2. Do I have to install UM-Cam AP and driver for UM-Cam?...


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After complete the device set up and CD install, open the UM08-CAM software and click “Connect” icon to start using software function.

If CANNOT work, please follow below steps to check the proper setup and install.


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Q: Why does my UM06 LED not working?
A: There are two possibilities, (1) UM06 lens does not switch to 4x mode, (2)Device is under [FL] mode...


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Q: When I install UmViewer software, but it failed to install

A: If you see error message:
Component Visual C++ "14" Runtime Libraries (x86) has failed to install with the following error message...


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Q: How do I take 5MP picture on UM06 and UM12?

A: There are two ways to take 5M picture...


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