Q: When do I need to setup the compatibility and security?
A: When you encounter following situations, please adjust the setting in Properties...


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Q: How do I solve the error "Floating Point By zero"?

A: Normally remove old document (un-install UM6-CAM software), and install again can work fine.


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After complete the device set up and CD install, open the UM08-CAM software and click "Connect" icon to start using software function.

If CANNOT work, please follow below steps to check the proper setup and install.


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Q: How do I take 5MP picture on UM06 and UM12?

A: There are two ways to take 5M picture...


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Q: How do I save image with measurement information?

A: There are two ways to save measurement with image...


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Q: How do I export the Excel or txt file from software?

A: Firstly, go to Tools, Choose "Measurement info", click "Save measurement"...


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Q: Why does my UM06 LED not working?

A: There are two possibilities, (1) UM06 lens does not switch to 4x mode, (2) Device is under [FL] mode...


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Software Requirement:
Before using UM Viewer software, please confirm your computer meet the system requirement.


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If you're not able to install UM Viewer or unable to connect Microscope to software, please refer to UmViewer non-working problem.


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If you ever operate UmViewer software but unable to use it again, please refer to Unable to open UM Viewer software.


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